$0.002

2006-12-11T09:10:00Z

I’m listening to this converstation between a Verizon and a customer who was quoted 0.002 cents per KB for data rate and was charged 0.002 dollars per KB for his usage.

[…]

Customer: Do you recogise that there is a difference between one dollar and one cent?

Manager: Definately.

C: Do you recogise that there is a difference between half a dollar and half a cent?

M: Definately.

C: Then do you therefore recogise that there is a difference between point zero zero two dollars and point zero zero two cents?

M: No.

C: No?

M: I mean there is no point zero zero two dollars.

[…]

M: What would a point zero zero two dollars look like? I’ve never heard of point zero zero two dollars.

After listening to this sort of thing for 15 minutes, I came to realisation that all these people, from the reps all the way to the floor manager, all think that any unit of money less than 1 dollar is said with the suffix “cent”. Thus $3 is said ‘three dollars’ and $0.02 is ‘two cents’ and $0.002 is some sort of bizarro number so it is read as ‘point zero zero two cents’. Because is is certainly less that a dollar, it must be in cents.

verizonmath - We never stop to think.

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